Blog

Operations Update October 30, 2019

October 30, 2019 7:57 pm

October 30, 2019

We continue to work on resuming our scheduled services to our destinations on Vancouver Island. We have experienced inevitable delays over the summer period, primarily due to our proposed corporate name change and complying with all regulatory requirements concerning such a process. However, this undertaking continues to proceed well.

Another remaining requirement is to finish the construction and infrastructure setup of our primary base of operations of which we are pleased to announce should be completed sometime in October. As these remaining requirements are accomplished, this will enable us to apply for our regulatory inspection. Should we satisfy all regulatory requirements, then our airline will be deemed operational.

Our new offices on Vancouver Island will become our primary flight operations and customer service center, where new flight management systems, live customer service management, and other process improvements that we’ve worked on during this year will be maintained.

In addition, during the summer period, we also experienced additional challenges concerning our overall corporate restructuring. Certain indebtedness and other operating inefficiencies of the past, has taken longer than anticipated to resolve, and some matters, essential to sustaining a consistent and satisfying experience for our customers, remain on-going. However, we confidently expect to resolve these matters before the end of November this year.

We remain committed to resuming our operations before the end of this year. Once all of these challenges are behind us, we look forward to a new year of servicing our destinations with new management, personnel, aircraft, a new name and brand, and service strategies that we believe will exceed today’s standards and expectations in our industry class.

Thank you for your continued patience, and for those customers receiving refunds and free flight credits attributed to service disruptions in 2018 and our temporary closure earlier this year, we continue to process those as best as we can, and if you have questions please feel free to email flightservices@kdair.com.

Respectfully,

KDAIR CORPORATION

Jeremy Barrett,

Chief Pilot & Ops Manager

October 30 KD Air Update Letter

Operations Update May 25, 2019

May 25, 2019 5:35 pm

May 25, 2019 

We are pleased to update everyone that our operating certificate has been reinstated by Transport Canada as of April 25, and Air Operator Certificate has been reinstated by the Canadian Transportation Agency as of May 8th. This marks the completion of essential improvements we needed to make within our organization in order to improve our quality controls and increase our overall service experience and reliability for our customers.

We expect to resume limited services to our destinations sometime by the end of July or early August, 2019 with full scheduled services resuming in the months following. Also, we are continuing to work on our reservation, booking, and customer credit systems so our customers will receive a more satisfying experience with respect to their flight bookings and reservations.

Thank you for your continued patience and for those customers receiving refunds and free flight credits attributed to service disruptions in 2018 and our temporary closure, we are processing those in a timely manner and if you have questions please feel free to email flightservices@kdair.com.

Respectfully,

KD AIR CORPORATION

 

Jeremy Barrett,

Chief Pilot & Ops Manager

Operations Update March 8, 2019

March 8, 2019 5:27 pm

March 8, 2019 

We want to update everyone on our voluntary shutdown of operations that occurred early February, to improve our overall service experience for customers. The company will continue its temporary closure of operations until March 31, 2019, due to completing our aircraft reliability improvements, and continuation of revamping our overall flight scheduling services, booking systems, and customer communication experience.  

For our customers that had bookings during the month of February we will be issuing full refunds to registered customers this month, including providing you with a complimentary round trip flight credit to any of our current or future destinations that will be valid throughout 2019. For our customers that have purchased non-refundable tickets from previous months during 2018, we will honor those tickets once our services resume, and provide you one complimentary round trip flight credit that will be valid to any of our current or future scheduled destinations, for a period of one year from the time those flight credits are issued  

We want to ensure customers that we are committed to restoring our scheduled services before the end of this month, with improvements and enhancements that we feel will serve you better and more conveniently. Once our services resume, we expect to restore flight schedules to our previous destinations, including Tofino.  Please email flightservices@kdair.com with your name and the date in which you purchased your ticket so that we can match those purchases with our records.

Once we receive your information, we send you a verification and issue you a refund and an official flight credit accordingly. Please allow ten to fifteen business days for our processing, and again we apologize for any inconvenience. We do hope to see you on our flights again soon.  

Respectfully, 

KD AIR CORPORATION  

Steve Foley, President