Blog

Operations Update May 25, 2019

May 25, 2019 5:35 pm

May 25, 2019 

We are pleased to update everyone that our operating certificate has been reinstated by Transport Canada as of April 25, and Air Operator Certificate has been reinstated by the Canadian Transportation Agency as of May 8th. This marks the completion of essential improvements we needed to make within our organization in order to improve our quality controls and increase our overall service experience and reliability for our customers.

We expect to resume limited services to our destinations sometime by the end of July or early August, 2019 with full scheduled services resuming in the months following. Also, we are continuing to work on our reservation, booking, and customer credit systems so our customers will receive a more satisfying experience with respect to their flight bookings and reservations.

Thank you for your continued patience and for those customers receiving refunds and free flight credits attributed to service disruptions in 2018 and our temporary closure, we are processing those in a timely manner and if you have questions please feel free to email flightservices@kdair.com.

Respectfully,

KD AIR CORPORATION

 

Jeremy Barrett,

Chief Pilot & Ops Manager

Operations Update March 8, 2019

March 8, 2019 5:27 pm

March 8, 2019 

We want to update everyone on our voluntary shutdown of operations that occurred early February, to improve our overall service experience for customers. The company will continue its temporary closure of operations until March 31, 2019, due to completing our aircraft reliability improvements, and continuation of revamping our overall flight scheduling services, booking systems, and customer communication experience.  

For our customers that had bookings during the month of February we will be issuing full refunds to registered customers this month, including providing you with a complimentary round trip flight credit to any of our current or future destinations that will be valid throughout 2019. For our customers that have purchased non-refundable tickets from previous months during 2018, we will honor those tickets once our services resume, and provide you one complimentary round trip flight credit that will be valid to any of our current or future scheduled destinations, for a period of one year from the time those flight credits are issued  

We want to ensure customers that we are committed to restoring our scheduled services before the end of this month, with improvements and enhancements that we feel will serve you better and more conveniently. Once our services resume, we expect to restore flight schedules to our previous destinations, including Tofino.  Please email flightservices@kdair.com with your name and the date in which you purchased your ticket so that we can match those purchases with our records.

Once we receive your information, we send you a verification and issue you a refund and an official flight credit accordingly. Please allow ten to fifteen business days for our processing, and again we apologize for any inconvenience. We do hope to see you on our flights again soon.  

Respectfully, 

KD AIR CORPORATION  

Steve Foley, President 

Santa Is Coming to Visit

Santa Is Coming to Visit

November 27, 2017 11:04 pm

The KD Air staff in Qualicum have banded together and managed to convince Santa to come take some time out of his busy schedule to drop by and visit before he continues his check flights down the coast.  Santa’s sleigh is scheduled to land at 11:30am giving him an hour to spread cheer before he sets off again. 

Santa will be relaxing with us in the KD Air Building at the Qualicum Beach Airport

11:30am -12:30pm

We’re really proud of our staff in Qualicum beach for putting this together even while they are in the midst of a busy holiday season.  We’re pretty certain that they are at the top of the nice list.  Well done everyone!